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General Information
We are proudly located in the historic Heckmann-Höfe courtyard in central Berlin-Mitte, Germany. Our manufactory store is both a boutique and production space — you can find us on Google Maps.
All of our products are handcrafted and packaged on-site in our Berlin manufactory store. Customers can watch the process through our transparent in-store lab, ensuring complete honesty and freshness in every product.
Brewing Beauty Co. is more than a skincare brand, it is a transparent manufactory concept.
- 100% natural origin: We formulate with ingredients of natural origin, carefully sourced, with a strong preference for Europe whenever possible.
- Freshly crafted on-site: We produce in small batches directly in our Berlin store, not in a distant factory, so freshness and quality stay in our hands.
- Designed to minimise waste: Refill and return options, plus precise batch planning, help us reduce unnecessary packaging and overproduction.
Radical transparency: You can see our ingredients, our process, and our values clearly, with no vague “green” claims, just honest skincare you can trace.
Our packaging is chosen with sustainability in mind. We mainly use glass and aluminium, materials that can be reused and recycled through established systems. Customers are welcome to return empty containers in-store through our reuse program, earning Brewy Circle Points while helping keep packaging in circulation and reduce unnecessary waste.
Yes, sustainability is built into how we make and package our products. We produce in small, demand-led batches to reduce overproduction and unnecessary waste. We aim to avoid plastic wherever practical, choosing recyclable materials and prioritising reuse through our in-store return program. Returned containers that meet our reuse standards are cleaned and hygienically prepared for reuse, helping keep packaging in circulation. The result is fresher skincare with a lighter footprint, designed around doing more with less.
When you return empty bottles or jars in-store, you earn Brewy Circle Points as a thank you for keeping packaging in circulation. Containers that meet our reuse standards are cleaned and sanitised in our lab and prepared for safe reuse. If a container is no longer suitable for cosmetics, we repurpose it where possible, for example for candles or diffusers. Only when reuse or repurposing is not possible do we recycle, because for us recycling is the last step before waste.
We formulate our products in our R&D lab and prepare them fresh in small batches in our Berlin manufactory store. We work with strict hygiene and quality procedures, using Good Manufacturing Practice principles and ISO 22716 as our guideline for cosmetic production. Every batch is documented for consistency, freshness, and full traceability. For each formula, we also maintain the full EU required product documentation, including the safety and compliance files needed for cosmetic products.
Transparency means nothing to hide:
- Full ingredient lists are published on every product.
- Customers can watch production in our Berlin manufactory.
- No exaggerated claims — just clear, honest communication.
We believe the future of beauty lies in openness and accountability, and we’re committed to setting that standard.
Products & Ingredients
Our products are free from synthetic preservatives. Instead, we rely on natural preservation methods such as carefully selected plant extracts, essential oils, vitamins, and strict hygiene during production. Every batch is made fresh in small quantities and tested before release. Because our formulas are based on ingredients of natural origin, they typically have a shelf life of around 12 months, ensuring you always use fresh skincare.
No. Our products are paraben-free.
Parabens are a family of preservatives that are permitted in cosmetics within regulated limits. Some customers prefer to avoid them, and we share that preference, so we use natural preservation approaches and do not use parabens in our formulations.
Yes. We created our Calibrate Collection specifically for sensitive and reactive skin.
This collection is enriched with pre- and probiotic ingredients, oat lipids, liquorice root, and wild indigo extract, helping to soothe irritation, reduce redness, and support the skin’s natural microbiome.
The Calibrate line can also be used year-round by anyone seeking gentle, balancing skincare.
Our philosophy combines phytonutrients from plants with functional natural actives to support skin’s changing needs throughout the year.
- Calibrate: for sensitive skin, year-round balance.
- Depurate: green, clarifying care for oily and congested skin.
- Radiate: hydrating and brightening care, inspired by antioxidant-rich botanicals.
- Renovate: nourishing and barrier-supporting care, ideal for dry or stressed skin.
- Cultivate: energising, revitalising care with bioflavonoid-rich plants.
In addition, we continue to create functional and lifestyle-oriented collections such as Hydration Heroes or Collagen Boosters, designed around specific skin goals or rituals.
Phytonutrients are naturally occurring plant compounds that give fruits, flowers, and leaves their colours, aromas, and protective strength. On skin, they are often valued for how they help support the look of vitality, comfort, and resilience.
At Brewing Beauty Co., we work with four key phytonutrient families:
- Carotenoids (orange-red botanicals like sea buckthorn and carrot): antioxidant-rich compounds that help support a smooth-looking, refreshed complexion.
- Bioflavonoids (fruits and blossoms often associated with vitamin C): known for helping support brightness and a more even-looking tone.
- Anthocyanins (berries, cherries, and purple botanicals): deeply pigmented antioxidants that help defend against everyday environmental stressors.
- Chlorophylls (green botanicals): loved for their fresh, balancing feel, especially when skin looks congested or out of sync.
These phytonutrients are the backbone of our seasonal collections, so skincare can follow the natural rhythms of the plant world, and your skin can be cared for accordingly.
Yes. Phytonutrients are the heart of our seasonal collections, but we also work with other high-performance, nature-inspired actives to fine-tune results:
- Pre- & probiotics: to help support a balanced skin barrier and a comfortable skin feel.
- Peptides: to support a smoother-looking complexion and skin that feels more resilient.
- Hyaluronic acid and natural moisturisers: to boost hydration and help skin feel plump and supple.
- Plant oils and butters: to nourish, soften, and support a healthy-looking balance.
These complementary actives allow us to create functional collections designed around specific needs, such as calming the look of sensitivity, supporting a firmer-looking feel, or enhancing hydration.
Accounts & Customer Area
No, you can always check out as a guest. However, creating an account has advantages:
- View and track your orders in one place
- Save your details for faster checkout next time
- Earn Brewy Circle Points and keep track of your rewards
- Occasionally receive access to exclusive promotions
We store your data securely and use it only to provide our services. We do not sell your personal data to third parties.
It’s simple:
- Select the option to create an account during checkout, or
Click on Login / Register (👤) in the top right corner of our website and follow the steps.
No worries. Click on Login / Register at the top of our website and select Forgot password? Enter your registered email address and we’ll send you a secure link to reset it.
Yes. You can always choose to checkout as a guest without creating an account.
Yes! We offer personalized skin consultations in our Berlin manufactory store. Our team uses a skin analysis device to recommend the best routine for your needs. You can book an appointment directly on our website under Consultations, or visit us in-store.
You can sign up at the bottom of our website by entering your email address.
Subscribers receive updates on new collections, exclusive offers, and skincare tips directly from our Berlin manufactory.
Orders
When your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.
- If you created an account, you can also check the status anytime under My Orders.
- If you checked out as a guest, you can follow the tracking link in your email.
If your tracking shows the parcel as delivered but you have not received it, please try these quick steps first:
- Check with neighbours or anyone who may have accepted it for you
- Look for a delivery notice or safe-place note from DHL
- Check your local delivery point or parcel shop, if applicable
If you still cannot locate your parcel, please contact us via our Contact Us page and include your order number and tracking details. We will help you investigate and find the next best solution.
If your order has not yet been dispatched, please contact us via our Contact Us page as soon as possible and include your order number. If we can stop the shipment in time, we will cancel the order and refund you in full.
If your order has already shipped, cancellation may no longer be possible. In that case, you can return the items after delivery. Please see our Returns & Refunds policy for details.
We process orders quickly, but if you spot a mistake, please contact us via our Contact Us page as soon as possible and include your order number. We will do our best to update the address or items before dispatch, but changes cannot be guaranteed once an order is being prepared or has shipped.
Payments
You can complete your order securely using the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
- Shop Pay
- Apple Pay and Google Pay (where supported)
- Klarna: Pay Now or Pay Later (availability depends on your location)
- Local payment methods (where available): Bancontact, EPS, iDEAL
- PayPal (online orders only)
- Brewing Beauty Gift Cards (redeemable online and in-store)
We process orders quickly, but if you notice a mistake, email us right away at hello@brewingbeauty.co with your order number. We’ll do our best to update your order before it ships.
We do not run frequent promotions, but you may occasionally receive a discount code through our newsletter or during special events.
We also reward reuse through our in-store return program. Bring back your empty glass or aluminium containers and you will earn Brewy Circle Points for each container returned, which you can use toward future purchases.
If you have not received your order confirmation, please check your spam and promotions folders first. If it is not there, it may be due to a typo in the email address entered at checkout or the order not being completed.
If you are unsure, please contact us via our Contact Us page and include your full name, the email you used at checkout, and, if available, your order number or a screenshot of the payment confirmation. We will confirm your order for you.
Yes — if you select Klarna, you may be able to pay later (up to 14 days) or in installments, depending on your location and Klarna’s approval. If you have questions about your Klarna account or limits, it’s best to contact Klarna directly.
We do not include a paper invoice in most parcels. If you would like an invoice or receipt, please contact us via our Contact Us page with your order number and we will send it to you digitally.
For shipments outside the EU, an invoice may be included in the package for customs purposes.
Refunds & Returns
Yes. We accept returns of both unopened and lightly tested products, with different timelines depending on the condition. Please see our Return & Refund Policy for full details.
To start a return, please contact us via our Contact Us page and include your order number. We will guide you through the next steps.
If an item is faulty or we made a mistake, we will provide a free return label. In all other cases, return shipping is arranged by the customer. For full details and timelines, please see our Returns & Refunds policy.
Refunds are processed within 5 working days after your return has been received and approved. It may take an additional 3–5 working days for your bank or card provider to post it.
- Refunds are always issued to your original payment method.
- Shipping costs are refunded only if the return is due to a fault or error on our part.
Full details are available in our Return & Refund Policy.
We don’t offer direct exchanges. Please return your item for a refund and place a new order. More information is available in our Return & Refund Policy.
Yes. Discounted items purchased through our webshop can be returned under the same conditions as regular products. For complete details, please refer to our Return & Refund Policy.
Shipping
Yes. Free shipping may be available once your order reaches a certain value, depending on your delivery country.
The applicable free shipping threshold is always displayed during checkout.
For full details and the most up-to-date information, please refer to our Shipping Policy.
Orders are usually prepared for dispatch within 2–3 working days.
- Germany: Delivery usually takes 1–3 working days after shipping.
- EU countries: Delivery may take 3–7 working days, depending on the destination.
For up-to-date details, see our Shipping Policy.
Once your order ships, you will receive a shipping confirmation with a tracking link. If your parcel seems delayed, please check the tracking first, as the latest updates are shown there.
If you still need help, contact us via our Contact Us page and include your order number and tracking details. For more information, please see our Shipping Policy.
Yes. We currently ship within Germany, the European Union, as well as to the United States, Canada, the United Kingdom, Switzerland, and Norway.
Shipping availability, delivery times, rates, and possible customs charges may vary by destination. For the most up-to-date details, please refer to our Shipping Policy.
We work with DHL to ensure reliable and environmentally conscious delivery.
Orders shipped within Germany are sent using DHL’s GoGreen service. Orders to the European Union and non-EU countries are shipped with DHL via appropriate international services. More details can be found in our Shipping Policy.
No. Where applicable, duties and import taxes are calculated and collected during checkout. Your order is delivered without additional charges upon arrival.
You’ll receive a tracking link by email as soon as your order ships.
- Account holders can also check tracking under My Orders.
- Guest checkout customers can follow the link in the shipping confirmation email.

