Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Brewing Beauty Co., Mulackstraße 6, 10119 Berlin, Germany, [email protected], telephone: 49 (30) 325-93651) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website https://www.brewingbeauty.co/en/account/orders/. If you make use of this option, you will be informed by e-mail. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).
In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of the withdrawal
If you withdraw from this contract, we will refund you in full amount, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for checking the condition, properties and functioning of the goods.
Reasons for exclusion or expiry
The right of revocation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature.
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Model withdrawal form
(If you wish to cancel the contract, please fill in and return this form).
To Brewing Beauty Co., Mulackstrasse 6, 10119 Berlin, Germany, [email protected]
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*) / the provision of the following service (*)
-Ordered on (*) / received on (*)
-Name of the consumer (s)
-Address of the consumer (s)
-Signature of the consumer (s) (only in the case of notification on paper)
-Date
(*) Delete as applicable.
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Special notes
If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.
Deviating return cost regulation for Germany
We bear the direct costs of the return of the commodity if the return takes place within Germany.
Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. Please click on the link below to access the free return label. The link should direct you to DHL, our reliable shipping partner.
Free online return label
Carefully enter your order number and address information, and then click on the "Submit" button. Once submitted, you will immediately receive an email with an access link to your return label. Click on the link and print out the return label. Lastly, stick the return label you have printed out on the package and deliver it to a DHL branch or packing station.
Hand-delivered returns to our store are also accepted if you are nearby. The refund will then be made on the following working day in the same way as we received the payment.
Return address:
Brewing Beauty Co.
Mulackstr. 6
10119 Berlin
Germany
